Help and advice for consumers travelling and shopping within the EU

Opening hours during the summer holidays
If you wish to file a complaint against a foreign company, you can always submit a complaint to ECC Denmark - also during the summer holidays. You can do so here.
If you have any questions, you can call our hotline at phone number +45 41 71 52 00 every day from 13:00 to 15:00.
Have a great summer.
We provide guidance and advice for consumers in Europe. Know your rights and get free help to make a complaint
Do you want to complain about a seller within the EU, Norway or Iceland?
Latest news
See all-
What to do if you are threatened with debt collection
When foreign companies threaten you with debt collection, the most important thing is that you remain calm – and take immediate action.
Read more
-
Is warning other car hirers not to sign
Birger and his wife had prepaid a rental car in Malaga. When they were to pick up the car, he had to pay a so-called deposit and sign a Spanish contract before the car was released to them. He is now warning other travellers against doing the same.
Read more
-
What are your options if your holiday or trip is affected by the coronavirus?
Your options for getting your money back or a refund on some of your expenses depend on several factors. Learn about your consumer rights here.
Read more