Help and advice for consumers travelling and shopping within the EU
We provide guidance and advice for consumers in Europe. Know your rights and get free help to make a complaint
European Consumer Centre Denmark helps you with cross-border purchases within the EU.Read more about us, why we are here and how we can help you.
About Europan Consumer Centre Denmark
Do you want to complain about a seller within the EU, Norway or Iceland?
Have you experienced problems with a purchase abroad? Have your flight been delayed? Or frauded when renting a car? You may have the right to get a refund or compensation.
How to file a complaint
Latest news
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“Rent your car from somewhere with a complaints channel”
When the clutch failed after driving in Majorca for just one day, Lars Petersen was glad he had rented the car through an agent that was a member of a European complaints organisation.
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Digital consumer rights to be taught in schools
Using new educational materials, ECC Denmark aims to equip more children and youths to face challenges they encounter online.
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Baggage problems: Rene’s path to compensation for damaged suitcase
After his suitcase was damaged on his way home from Tenerife, René had to spend a long time in queues and on the phone, before finally getting help from ECC Denmark.
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