Help and advice for consumers travelling and shopping within the EU
We provide guidance and advice for consumers in Europe. Know your rights and get free help to make a complaint
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What to do if you are threatened with debt collection
When foreign companies threaten you with debt collection, the most important thing is that you remain calm – and take immediate action.
Is warning other car hirers not to sign
Birger and his wife had prepaid a rental car in Malaga. When they were to pick up the car, he had to pay a so-called deposit and sign a Spanish contract before the car was released to them. He is now warning other travellers against doing the same.
What are your options if your holiday or trip is affected by the coronavirus?
Your options for getting your money back or a refund on some of your expenses depend on several factors. Learn about your consumer rights here.