Purchase of goods and services

Learn more about your consumer rights, such as the right to withdraw from a purchase when shopping goods and services in other EU-countries.

Online shopping
Shopping in stores
Subscriptions
Concerts and events
Counterfeit goods

Do you want to complain about a seller within the EU, Norway or Iceland?

Have you experienced problems with a purchase abroad? Have your flight been delayed? Or frauded when renting a car? You may have the right to get a refund or compensation.

How to file a complaint