Contact

If you need help, you are always welcome to contact us.

NOTE: When you contact European Consumer Centre Denmark please be informed that we register your data. We encourage you to read our privacy policy about your rights. 

Do you have a question about your rights?

If you have a question about what you are entitled to in connection to a purchase in another EU country, Norway, Iceland or the United Kingdom, you are welcome to contact our legal staff. Our service is free of charge.

• Call us on tel. (+45) 41 71 52 00 or chat with us (all weekdays from 13-15 PM)
• Ask us a question via our contact form

Do you have a specific complaint against a company?

If you have a specific complaint against a seller, you can use our online complaint form and we will help you get through with your claim. Our help is free of charge. 

• File a complaint by filling out the complaint form

Questions about the European ODR portal

• email odr@forbrugereuropa.dk
• tel. (+45) 41 71 53 34 (Monday-Friday from 13-15 PM)

Press contacts

• Contact Emilie Line Fastrup, Communications Officer
• Telephone (+45) 41 71 50 63
• Email efa@forbrugereuropa.dk
• Read more about the press service here

CVR no.: 10294819 

EAN no.: 5798000018006

Postal address:
European Consumer Centre Denmark
Carl Jacobsens Vej 35
2500 Valby
Denmark