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Quality Charter
The Quality Charter describes services you can expect to receive and sets out the standard of service consumers are entitled to expect when contacting the ECC-Net.
The European Consumer Centres Network (ECC-Net) comprises 30 centres across all EU Member States, Norway and Iceland, working together to resolve the consumer disputes of their residents in an amicable manner. Each centre is co-funded by the European Commission and national governments.
The Quality Charter describes services you can expect when you contact the ECC-Net.
The Quality Charter (pdf)