By plane or ferry to the UK after Brexit?
Read about the impact of Brexit on your rights as a consumer when travelling to and from the UK by plane or ferry.
I am flying with an EU airline
If you are flying with an airline based in an EU country, you will continue to have the same rights after Brexit if, for example, the flight is cancelled or delayed or you are denied boarding. This applies if you are flying from Denmark to the UK or flying from the UK to Denmark.
You must lodge a complaint with the Danish Transport, Construction and Housing Authority if your flight has been cancelled or delayed or if you are denied boarding.
However, this is contingent on you having lodged a complaint with the airline first and that it has rejected your claim or failed to respond to your complaint within six weeks.
I am not flying with an EU airline
After Brexit, Britain is a third-party country in relation to the EU.
This means that your rights in case of flight cancellations, delays and denied boarding are no longer covered by the Passenger Rights Regulation if you fly from the UK to Denmark with an airline that is not an EU airline.
It has been decided, however, that a high level of consumer protection must be ensured, and that the UK and the EU must work together to ensure this.
If you are flying from Denmark to the UK with a company that is not an EU airline, you will continue to have the same rights as you do today.
As a passenger, you should stay up to date with any changes. You can do this on www.trafikstyrelsen.dk.
Did you fly with a British airline?
It will still be possible for ECC Denmark to assist consumers in Denmark in cases involving British economic operators.
Read more about your complaint options after Brexit
Did you travel by ferry to or from the UK?
After Brexit, sea travel for passengers travelling between the EU and the UK will in most cases be covered by EU passenger rights rules and similar rules of British law.
In practice, therefore, passenger rights in cases of delay or cancellation have not changed.
Any complaint must continue to be lodged with the enforcement authority of the country in which the port of departure is located.
I have a complaint about a British company
ECC Denmark will still be able to assist consumers in Denmark in cases involving British companies.
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