Travels and transportation
Consumer rights when travelling by air
Read more about your rights as a flight passenger. Find out whether you are eligible for reimbursement or compensation if for instance your flight is cancelled or your luggage delayed.
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Cancelled flight
Know your rights and compensation options etc. if an airline cancels your flight. Get assistance lodging a complaint if your claim is rejected.
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Delayed flight
Know your rights and options for meals, hotel stays, compensation etc. if your flight is delayed. Get assistance lodging a complaint if your claim is rejected.
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Lost or damaged luggage
The airline is responsible if your luggage has been lost, delayed or damaged during a flight. Read more about your options if your claim for compensation is rejected,
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Bankrupt travel provider
You can read what you can do below if you have booked an international flight and the airline goes bankrupt.
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Denied boarding
You have additional rights and options if the airline refuses to give you a seat on the plane.