How can we help you?
We help answer your questions about your rights when shopping and travelling within the EU. You can also submit a complaint to us about a trader based in another EU country, Iceland, Norway, or the United Kingdom. Both services are completely free of charge.
Do you have a QUESTION?
Find out more if you have questions about your rights when shopping and travelling in the EU, Norway, Iceland, and the United Kingdom.
For example, if you:
- Are unsure about your rights
- Do not know whether or where you can file a complaint
- Are unsure what the best solution is in your situation
Need to COMPLAINT about a trader?
Find out more and submit a complaint about a trader in another EU country, Iceland, Norway, or the United Kingdom.
For example, if you:
- Wish to file a complaint against a trader
- Have contacted the trader but have been unable to reach a solution
- Are not receiving a response from the trader