European Consumer Centre Denmark’s Annual Report 2020

Danish Complaints Board Conference 2020

This year, the annual Danish Complaints Board Conference, organised by European Consumer Centre Denmark, was held in a new way. Read more in this section of the annual report.

This year, the annual Danish Complaints Board Conference, organised by European Consumer Centre Denmark, was held in a new way. 

With a professional studio set up in the Danish Competition and Consumer Authority, with razor-sharp presentations and panel debates, and with safe distancing and hand sanitiser everywhere, we held this year’s conference digitally.

The two themes for the day were: 

  1. Knowledge and data: How is it used by companies and authorities?
  2. Conciliation procedures in complaint handling: What’s the status? 

Watch or revisit the Danish Complaints Board Conference 2020 

The conference is in Danish except for the first presentation by Professor Christopher Hodges, Oxford University. If you want to go directly this presentation, you can do so here:

[0:03:10] Presentation and Q&A with Professor Christopher Hodges, Oxford University – “ADR bodies’ role in the landscape(s) of assisting consumers and businesses”.