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Get answers to your questions about cross-border shopping

Do you have questions about shopping or travelling in another EU country, Norway, Iceland, or the United Kingdom? We help you understand your rights.

How to Contact Us

  • Call our hotline: We are available on weekdays from 10:00 a.m. to 12:00 noon at +45 41 71 52 00.

  • Send us a message: Use our contact form – we will respond within three working days.

 

Send us a message

 

If you would like to submit a complaint to Consumer Europe instead, you can do so here.

 

Are You a Journalist?

We are happy to answer questions and provide insights into consumer trends, information about current EU legislation, statistics, and access to Lars Arent, Director of Consumer Europe, Denmark. 

For media enquiries, please contact Communications Advisor Emilie Fastrup on +45 41 71 50 63.

Read more on our press page.